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A Culture of Transparency
The Mattress Store believes that open, transparent, and frequent communication with employees about good and bad news fosters trust and goes a long way in building employee loyalty. We leverage technology as well as the power of face-to-face interaction using multiple channels such as town halls, web chats, employee intranet, one-on-one meetings, among others, to regularly connect and communicate with employees. Empowering employees to voice their ideas, concerns, and feedback is a key part of keeping them happy. A key channel for garnering feedback is the Employee Satisfaction Survey—the results of which are driven with rigor and passion throughout the company.
Our Work culture
The Mattress Store has created a culture that emphasizes customer centricity, teamwork, and continuous process improvement. Our culture is expressed in the Values that embody our core ideology and defines who we are. Our Values are based on the foundation of unyielding integrity and act as a compass to guide our thoughts and actions. The Mattress Store Values; We Succeed When Our Customers Succeed We Grow When Our People Grow Teams Work, Boundaries Don’t Energy and Focus Transform Challenges into Opportunities Outstanding Execution Delivers Impact Innovation Keeps Us Ahead of the Curve.